EXCHANGE

EXCHANGE AND RETURNS

RETURNS

Indo Count Industries Ltd. 30 Day Returns Policy

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a credit note.

We mean what we say! All you need to do is drop an email at queries@Boutiquelivingindia.com within a period of 30 days, from the date of order. Or call us on +91 22 4341 9500

Post Submission, It will take 24 hours for us to raise a request for you

However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.

  • Refund/ replacement for goods/ merchandise is subject to inspection and checking by Indo Count Industries Ltd. team
  • Damages due to neglect, improper usage or application will not be covered under our Returns Policy.

Email at queries@boutiquelivingindia.com within a period of 30 days, from the date of order. Or call us on +91 22 4341 9500

Post Submission, It will take 24 hours for us to raise a request for you

HOW LONG WILL THE RETURN PROCESS TAKE?

  • Once your return request has been placed with Indo Count Industries Ltd. team , it usually takes about 72 hrs to have the product picked from your place. There will be a fixed charge applicable for the pick up.
  • If the product is exchanged due to defect. The pick up charge will be refunded. However if it’s a color exchange then the customer has to bear both the pick up and redelivery courier charges.
  • In case the customer is sending the product back on their own, the delivery time would depend on their chosen courier.
  • Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 4 days. The customer will receive a call about the status of the exchange or return. Typically the exchange or credit note are initiated within 7-10 business days after call to the customer about the status.

HOW WILL I RECEIVE MY REFUND?

  • If the payment was made by Credit Card or Net-Banking, we can either issue Boutiquelivingindia website Credit note or reverse credit to the Credit Card or credit your Net-Banking account. Credit note can be utilized on a future purchase on the website..
  • If Credit note were used to make a purchase, refund will only be issued as another Credit note. This can be utilized on a future purchase on the website.

How long will the refund process take?

  • Typically the refunds are initiated within 4 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:

Refund Method

Refund Receipt Time (After Initiation)

Boutiquelivingindia Credits

7-10 business days

Bank Transfer/NEFT

30 business days

Debit Card

30 business days

Credit Card

30 business days


For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Banks send an sms to customers for credit amount of more than Rs. 5000 only in normal case. In case your refund is less than Rs 5000 please check your bank account or credit card account.

HOW DO I RETURN A PRODUCT?

Returning products was never this easy! You can now log your request to return by writing to us at queires@Boutiquelivingindia.com Post Submission, It will take 24 hours for us to raise a request for you.

COMMON INSTRUCTIONS TO RETURN

  • Place your item in its original packaging
  • Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.
  • Keep the product and the package ready in case of a Boutique living’s pickup
  • If you are sending it on your own make sure you seal it properly.